FAQ
1 Q: Do you provide sample?
A: Absolutely! We offer samples upon request, and the sample cost can be refunded with your initial order.
2 Q: Do you accept Custom order?
A: Yes, we specialize in customizing orders to meet your specific needs. Please contact us for more detailed information.
3 Q: What about the payment methods for bulk order?
A: Typically, we require a 30% deposit when the order is placed, with the remaining balance due upon receipt of the Bill of Lading (B/L).
4 Q: What's your shipping solution?
A: We offer versatile shipping solutions, including air, train, truck (specific regions only), ocean, and combination shipping (such as sea + air/truck). The choice depends on your order volume, ensuring affordability and efficiency.
5 Q: Can you help take care of the clearance when the products arrives the local Customs?
A: We recommend DDP terms and can assist in checking the availability of this service in your country.
6 Q: Can you consolidate the items and help me ship in one batch?
A: Certainly, we can consolidate your items and arrange shipment in a single batch for your convenience.
7 Q: How is your quality?
A: Quality is our priority. We guarantee that the mass production goods will match the sample you have approved.
8 Q: What's the best time to contact you?
A: You can contact us at any time. For urgent matters, please reach out via WhatsApp.
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