Frequently Asked Questions (FAQ)
1 Q: Do you provide sample?
A: Yes, we do. Samples will be provided upon request, and the sample cost can be refunded with your initial order.
2 Q: Do you accept Custom order?
A: Absolutely! We specialize in custom orders. Please contact us directly for more information.
3 Q: What about the payment methods for bulk order?
A: Typically, we require a 30% deposit when you place an order, with the balance due upon receipt of the Bill of Lading copy.
4 Q: What's your shipping solution?
A: We offer a range of shipping options including air, train, truck (specific regions), ocean, or a combination such as sea and air/truck. Our aim is to provide economical and efficient solutions based on your order size.
5 Q: Can you help take care of the clearance when the products arrives the local Customs?
A: We recommend using DDP terms, and we can assist in verifying if this service is available in your country.
6 Q: Can you consolidate the items and help me ship in one batch?
A: Certainly, we can consolidate your items for shipment in a single batch.
7 Q: How is your quality?
A: Quality is a product of our meticulous production standards. We guarantee that the mass-produced goods will match the approved samples.
8 Q: What's the best time to contact you?
A: We are available anytime at your convenience. For urgent matters, feel free to contact us via WhatsApp.
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